Reference

How 92e Handles Your Personal Information

This Privacy Policy explains exactly what data 92e collects when you use our platform, how we store it, and the choices you have over it. Availability of our service depends on local law and eligible regions in Pakistan.

Account data kept secureJazzCash & Easypaisa transaction records protectedCookie controls availableData request process clear
92e How 92e Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is used, want to update your personal details, or need to raise a data concern, our support team is the right starting point. We aim to respond to all data-related queries within a reasonable timeframe. Contact us through any of the channels below.

Team online

Email Support

Send your data request or privacy query to our support address. Include your registered mobile number so we can locate your account quickly and respond accurately.

Live Chat

Open the chat window from your account dashboard on any device. Our team handles account data queries alongside general support — no need to call a separate line.

Account Settings

Some personal details — like your contact number linked to JazzCash or Easypaisa — can be updated directly inside your account profile without contacting support.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use a combination of technical controls and internal access policies to keep your information safe. Only authorised team members can view account data, and access is logged. Below are the four areas we take most seriously.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which parts of the platform you use most. You can manage cookie preferences through your browser settings at any time.

Payment Data Handling

Transaction records tied to JazzCash, Easypaisa, and Raast deposits are stored separately from your profile data. We never share payment references with third parties outside of required reconciliation processes.

Account Security Practices

Every login triggers a verification step via OTP sent to your registered mobile number. If we detect a login from an unfamiliar device or location, we may ask you to re-verify before granting access.

Retention and Deletion

We hold your data while your account remains active. Once you request account closure, your personal data is removed or anonymised within the period required under applicable law in your region.

Common Questions About Your Data on 92e

Here are the questions we get most often about how 92e handles personal information. If yours is not covered below, reach out via live chat or email.

We collect your name, mobile number, and email at registration. If you verify via JazzCash or Easypaisa, we also record the wallet reference linked to your account for payment reconciliation.

No. We never store mobile wallet PINs or bank passwords. Only the transaction reference and amount are recorded — enough to match the deposit to your account balance, nothing more.

Yes. Contact our support team by email or live chat with your registered mobile number. We will compile and share the personal data we hold on your account within a reasonable timeframe.

Go to your account profile settings on the 92e platform. You can update your registered number there directly. Changes to payment-linked numbers like Raast may require a short verification step.

We share data only where required — for example, with payment processors handling Easypaisa or Raast transactions, or where law in applicable regions requires disclosure. We do not sell your data.

We retain your data while your account is active and for as long as applicable law in your region requires after closure. Once that period ends, records are deleted or fully anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.