Reference

Terms That Govern Your Account

These terms set out the rules for using 92e — your account, your deposits via JazzCash, Easypaisa, or Raast, and your access to the lobby.

Account EligibilityJurisdiction ConditionsUser RightsData HandlingContact Paths
92e Terms That Govern Your Account
REACH OUR TEAM

Contact Us About Legal Queries

If you have a question about your rights under these terms, want to request a copy of your account data, or need to raise a dispute, our support team handles legal and account queries directly. Reach us through any of the channels below and we will respond with the relevant policy detail or escalate to the appropriate team.

Live Chat Open the chat widget from any page in your account. Legal and account queries are handled by a dedicated team, not a bot.
Email Support Send your query to our support address from your registered email. Include your account ID so we can pull your record quickly.
Account Help Centre The Help Centre inside your account dashboard covers common legal questions — account closure, data requests, and dispute steps.
HOW WE HANDLE DATA

Account Security and Data Practices

We collect only the data needed to run your account — your contact details, payment history, and session activity. We do not sell your data to third parties. You can request a copy of your personal data or ask us to delete your account at any time by contacting support from your registered email address.

Data Retention We keep account and transaction records for the period required by applicable financial regulations. After that window, data is deleted or anonymised.
Cookie Use We use session cookies to keep you logged in and analytics cookies to improve the platform. You can manage cookie preferences from your browser settings.
Account Security Your account is protected by password and OTP verification on login. If you suspect unauthorised access, change your password and contact support immediately.
Data Requests To access, correct, or delete your personal data, email support from your registered address. We aim to respond to data requests within a reasonable timeframe.

Common Questions About These Terms

Below are the questions we hear most often about account terms, data rights, and eligibility. If your question is not covered here, reach us through live chat or email.

Accounts are open to individuals who meet the age requirement and are located in a region where access is permitted under local law. Eligibility is confirmed during the account registration process.

Yes. Email our support team from your registered address and ask for a data export. We will compile your account and transaction records and send them to you directly.

Your balance is held separately and remains accessible pending a review. Contact support to initiate the review process and we will walk you through the steps to resolve it.

Send a closure request from your registered email or through live chat. We will confirm your identity, process any remaining balance to your JazzCash, Easypaisa, or Raast account, then close the account.

We update terms when needed and notify you through your registered account before changes take effect. Continuing to use the platform after the effective date means you accept the revised terms.

No. We do not store your JazzCash, Easypaisa, or Raast credentials. Payments are authorised through your own wallet app and PIN, and only the transaction record is kept on your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.